Privacy policy
How TUNU collects, uses, and protects your information.
Information we collect
When you create an account, we collect your full name, phone number, and email address. When you sell a dress, we collect the photos, description, and details you provide about it. When you browse the shop, we record anonymous activity — views, saves, and WhatsApp link opens — tied to a random identifier stored in your browser, not to your identity, unless you are signed in.
How we use it
We use this information to operate the marketplace: to review and publish listings, to connect a buyer's enquiry to the right dress, to keep your account secure, and to show sellers safe, aggregate interest in their listings. We do not sell your personal information to anyone.
WhatsApp and Mobile Money
Buyer enquiries are sent to TUNU's own WhatsApp number, not a seller's personal number — this keeps seller contact details private. TUNU cannot read or store the content of your WhatsApp conversations; a WhatsApp link being opened only tells us that, not what was said. Mobile Money payments (M-Pesa, Tigo Pesa, Airtel Money, and others) are arranged and confirmed independently of this website; TUNU does not process or store payment card or mobile money credentials.
Optional AI photo assistance
If a seller chooses to use the AI description assistant, the submitted photo is sent to our AI provider to suggest a name, description, and colour. This is opt-in, used only for the seller's own listing, and every suggestion must be reviewed and can be edited before anything is saved.
Who we share information with
We use service providers to run TUNU — for hosting, authentication, storage, and the optional AI photo assistant — who process data on our behalf and only as needed to provide those services. We do not share your personal information with other buyers or sellers beyond what a listing itself shows.
Data retention and your requests
We keep account and listing information for as long as your account is active and as needed for our records. To request a copy of your information, ask us to correct it, or ask us to delete your account, contact us — see the Contact page.
Security
We use reasonable technical and organisational measures to protect your information, including access controls and encrypted connections. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this policy as TUNU changes. We will update the date below when we do.