Frequently asked questions
Questions about buying, selling, and how TUNU works.
How does buying a dress work?
Browse the shop and message TUNU on WhatsApp about the dress you want. We help you arrange a fitting, confirm the details, and send Mobile Money payment instructions (M-Pesa, Tigo Pesa, Airtel Money, and others all work). Payment is not taken on this website.
Is it safe to buy from TUNU?
Every listing is reviewed and approved by TUNU before it appears in the shop — a seller cannot publish a dress alone. Admin also verifies each Mobile Money payment independently before a dress is marked sold.
Which mobile money networks can I pay with?
Any of them — M-Pesa, Tigo Pesa, Airtel Money, or another network. TUNU does not require one specific provider; tell us on WhatsApp which one you're using and we'll send the right instructions.
Can I return a dress if it doesn't fit?
No — all sales are final. Because you can ask questions and arrange a fitting on WhatsApp before paying, we ask every buyer to be certain before sending payment.
How do I arrange a fitting before I pay?
Open the dress you're interested in and tap “Ask about this dress on WhatsApp.” We'll help you arrange to see or try it before you commit to buying.
How do I sell my dress?
Tap “Sell a dress,” add photos and details, and submit it for review. TUNU checks every listing before it goes live and will ask you to fix anything — like unclear photos — before approving it.
Who decides my selling price?
You set your own asking price when you submit your dress. TUNU may follow up before approving the listing if the price looks unrealistic for the condition or style.
Where do you deliver?
We deliver within Dar es Salaam, to other regions, and worldwide. Pickup in Dar es Salaam is also possible. Delivery cost and timing depend on the destination and are agreed with TUNU on WhatsApp before you pay.
Are the listing photos AI-generated?
No — photos are always the seller's own. A seller may optionally use an AI assistant to help suggest a name and description from their photos, but every suggestion is reviewed and can be edited before saving. Nothing is generated or published automatically.
Why do I message TUNU and not the seller directly?
To protect seller privacy and keep a clear record of every sale, all buyer contact goes through the official TUNU WhatsApp number rather than a seller's personal number.